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Grievance Redressal

Grievance Redressal

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Customer Grievance Standard: We aim to address all customer enquiries and service-related concerns through a fair, transparent, and prompt resolution process.

We Want to Hear Your Concerns

At Naitri Associates LLP, we aim to address customer enquiries and service-related concerns through a clear and accessible process.

If you have a concern about an enquiry submitted through our website or the assistance provided by our team, contact us using the form below or via our designated grievance contacts.

Submit a Complaint Online

What Happens Next?

  1. Your complaint is recorded: Every submission is logged with a unique timestamp and reference tracking entry.
  2. The appropriate team reviews the details: Our compliance team verifies your enquiry information and past communication history.
  3. Additional information may be requested if necessary: If further clarification is needed, we will reach out via your preferred channel.
  4. A response is provided: A formal resolution or progress report is communicated within the committed timeline.
  5. The complaint is escalated where appropriate: If unresolved, the issue is escalated to senior leadership under the company's grievance procedure.

Designated Grievance Contact & Escalation Procedure

Verified Organizational Grievance Details:

  • Designated Grievance Officer: Ashish Shingala
  • Official Complaint Email: ashishshingala@naitriassociatellp.in
  • Direct Phone Contact: +91-8154079999
  • Postal Address: A-702, Rk Iconic, Sheetal Park Rajkot, Gujarat, 360004
  • Realistic Response Timeline: Acknowledgment within 24 to 48 business hours; targeted resolution within 7 to 10 working days.
  • Escalation Hierarchy: Level 1 (Customer Care Desk) → Level 2 (Designated Grievance Officer) → Level 3 (Management).
Lender Ombudsman Clarification: Naitri Associates LLP operates as a loan distributor and facilitation partner. Lending decisions, sanctions, and loan agreements are governed by the respective partner banks and NBFCs. If your grievance pertains directly to underwriting decisions or terms imposed by a specific lender, you may also utilize that institution's official grievance redressal mechanism or the RBI Integrated Ombudsman Scheme.
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Need Direct Assistance?

Our customer support team is available during regular working hours to assist you with any questions.

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